
Kenny Farnsworth
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The Android version of this app on Android 16 needs a lot of work. Three major issues are. 1. The publish button does not exist when trying to reply to a ticket. 2. if you have your phone in dark mode you can't read the text. 3. The font size on the comments when it was sent in via email is so small you have to take a screenshot to be able to zoom in and read them. I'd love to post screenshots but there is no option for that in the review.

Spencer Cook
This isn't an app. This is a webpage that always requires a login. It won't save the credentials even if you allow the fingerprint login. I have never gotten a notification of a new ticket or a problem with a computer. I have to rely on text messages or emails. I can't use this app and I pay for the product. It's very disappointing. Please fix this to be useful and not just a flashy checkbook to say you offer an app. Had I known how poorly this was I wouldn't have switched.
5 people found this review helpful

Kenneth Mosher (Joey)
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This app used to be a critical tool for me, but recently it is literally unusable. Recently, I have been unable to launch a script on a device. Trying to get to the list of scripts under the Manage tab would crash the app. I tried reinstalling, and now the app will not even launch; it immediately closes. I hope that it will soon be fixed; being able to remotely manage my devices via the app had saved me a lot of time and effort.
3 people found this review helpful