
alice patille
You're app won't let me add any extra fees. Your website is slow as hell and wouldn't let me complete a payment because it timed out when loading. Everything else on my phone that uses internet and data is working fine, so this problem is on your end. Why am I fighting you guys every month to make a payment?? There shouldn't be this many issues everytime I try to pay. This is rediculous. It took over 10 minutes just to pay a damn bill online. But you have no problem calling 100 times a month
5 people found this review helpful

D. O.
One star is the lowest I could go. This app has not been responding on my Android mobile for the last three billing cycles of my mortgage payment. Not even able to get past the login screen as it just continuously loads. Very frustrating considering I'm trying to make a mortgage payment quickly and easily while on the and thru an app and not the website. I ended up using a computer to finally get access to pay my bill. Please fix mobile app!!
6 people found this review helpful

Amy Gaskill
I have reported multiple times over the past year that the app will not allow the Principal plus 10% payment, and they still haven't bothered to fix it or remove the option. It says you can't make a payment until you've made a payment. If they are this lazy with their app, how can I trust them with my loan?? We can't choose our loan servicer, and they know it, so they do as little right as possible.
10 people found this review helpful
Good Morning , My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you