
Melissa Johnson
for some reason, my very easy login to the app has disappeared. After my biometric login I'm being prompted to select phn or sms for security code... I have Not been able to get past the security code page. Can not select submit at the bottom bc the page won't move up. I called in about it and completely wasted my time.
Select Portfolio Servicing
October 8, 2025
Hi, we are sorry that you're having issues with the app. We are investigating the issue. If you need assistance please contact us at +18002588602.

Wendy Moon
When I open the app lately, it has pop ups covering the log in area. This time it was telling your customer service hours. Last month was telling about a shutdown. If you cover the log in area with messages....I can't log in to pay you. Can you fix this issue please? Very annoying.
Select Portfolio Servicing
October 8, 2025
Sorry for the trouble you experienced with our app. If you are still experiencing problems, please contact us at mobilesupport@spservicing.com with the details and we will look into it further.

JDC
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Many important features don't work. I've been trying to switch my ACH payment from monthly to bi-weekly for 2 months. Customer service reps can't seem to get the new payment schedule to work even though I received confirmation in writing from SPS that my payments will be made bi-weekly. The app doesn't work, it is "experiencing technical difficulties, please try again later". The app is terrible and so is SPS as a whole. Inefficient, disorganized, antiquated processes, procedures and technology
14 people found this review helpful
Select Portfolio Servicing
March 21, 2023
Oh no! We sincerely apologize for the troubles you've had with the app. Please email me your account details at mobilesupport@spservicing.com and we will look into this for you. Thank you.