
James Kafka
App does not provide a language selection as a first step. Consequently it's difficult to get started if you don't speak Indonesian. Data entry is relatively easy, however the app leaves you guessing if your data was successfully uploaded or not. There are links to open a support ticket, however the Helpdesk will close your ticket without answering or solving the problem. After receiving no response for several days, I tried clearing cache, data and reinstalling. App doesn't run now!
123 people found this review helpful

Adrian N
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Wow, actual improvement. Previously, the app requires access to GPS at all times. Now, it only requires location permission while the app is at the foreground. Great! New UI can be a bit jarring for users of the older version, but to me, the app seems more responsive and less stalling than before. Access to vaccination records are also simplified. Great work!
129 people found this review helpful
Ministry of Health Republic of Indonesia
November 3, 2021
Halo Kakak,
Terima kasih atas dukungan Anda.
Kami akan terus berupaya memberikan informasi seakurat mungkin, serta senantiasa memperbaiki performansi aplikasi ini agar lebih mudah digunakan dan kami sangat menghargai kesabaran Anda dalam menunggu perbaikan yang dirilis selanjutnya.
Stay Healthy

Dhika Dwisantara
This app is a complete failure. Logging in with phone number and email never works because it keeps asking for a PIN and always says it is wrong. When I try Forgot PIN and enter the OTP sent to my WhatsApp and email which is correct it still says the OTP is invalid. Is this app broken or is it intentionally designed so users cannot access it?
1 person found this review helpful
Ministry of Health Republic of Indonesia
September 11, 2025
Halo Healthies,
Terima kasih telah meluangkan waktu untuk memberikan ulasan. Kami memahami dan mendengar kendala yang dialami di SATUSEHAT Mobile. Untuk itu kami ingin membantu menyelesaikan masalah ini. Silakan hubungi kami melalui https://link.kemkes.go.id/contactusSSM , agar kami dapat membantu penyelesaian kendala yang dihadapi. Terima kasih.