TheMna111
Very good app for small business. The card reader with NFC technology works perfectly anytime, I came to viva after experiencing many issues with other app that used external card reader ,it was always disruption in connection. Now with viva you Don't need any extra device and the results are wonderful. I would like to draw the attention of developer to solve the issue with the the app notifications- For confirmation of different actions, the app will not give you this option
2 people found this review helpful
Viva Wallet Holdings - Software Development SA
May 20, 2024
Hello, thank you so much for your 5-star review. Hope you are having a lovely day :) Best regards, the viva.com team
Nick Vallaris
- Flag inappropriate
- Show review history
Really really really hard to verify your account via the required video call. I have been trying for days! I am waiting until the system kicks me out asking me for a new pin. When I put the new one, I lose my turn again and I have to wait again! It's impossible to make it to the actual video call! Although, after many tries, this worked on my mobile's browser but with my laptop's browser it was impossible to get done.
3 people found this review helpful
Viva Wallet Holdings - Software Development SA
April 4, 2024
Hello, we are sorry for the issues you are facing. Would you please contact us via the Live Chat that you will find in our app so that we can assist you. Best regards, the viva.com Team
Jake
- Flag inappropriate
- Show review history
Do not use. If anything goes wrong, the customer experience is dreadful. I changed phone and it took them a month and multiple complaints to fix an issue where I couldn't authorise payments to my own account due to their MFA issues. Then they asked me to verify my account. Each time I submitted a document they rejected it or asked for more, without explanation or clear instructions. After the 6th time I gave up and closed my account. Have moved to another provider. Do not use.
4 people found this review helpful
Viva Wallet Holdings - Software Development SA
May 9, 2024
Hello, we are sorry for the issues you are facing. Would you please contact us via the Live Chat that you will find in our app so that we can assist you. Best regards, the viva.com Team