TELUS Health One

4.4
4.47K reviews
500K+
Downloads
Content rating
Everyone
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About this app

• TELUS Health One makes care more accessible, bringing together mental, physical and financial wellbeing and allowing you to receive the support you need when, where, and how you prefer.

• Available on this app, TELUS Health EAP gives you access to 24/7 support for mental health care and for other areas of your personal and professional life, including legal and financial assistance, child and elder care, career services, nutrition services, and more.

• Access a large and diverse network of counselors for mental health appointments virtually, by phone, and in person.

• Leverage a searchable online library of wellbeing content and clinically verified resources.

• Exclusively with TELUS Total Mental Health, receive care plans that suit your unique needs, choose your counselor and get additional guidance from care navigators.

• Feel guided with TELUS Health One. Take a pro-active approach to your wellbeing with fitness challenges. Track your daily steps and exercise sessions with Health Connect to reach your goals and team up with your colleagues to participate in group step challenges.
Updated on
Nov 14, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info, App activity, and App info and performance
This app may collect these data types
Personal info, Financial info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
4.41K reviews
Darren Williams
September 11, 2025
one of the worst apps to use. literally have to re-enter all the info with the bot everytime i make an appointment, so painful... plus the end chat button is right where you'd expect the enter button to be, nope you use the return on your keypad to enter (too bad if you wanted to start a new line in the chat). not user friendly.
2 people found this review helpful
Did you find this helpful?
TELUS Health One
September 12, 2025
Hi Darren, Thank you for the feedback. I have forwarded this to our product team to review and for the future development of the chat feature.
Emily MacIntyre
October 1, 2025
I couldn't find the app on the phone for almost a week. the app states it's called Telus health one... but when you look in the phone. it's just labelled as "one". please be consistent with the naming of the app
3 people found this review helpful
Did you find this helpful?
TELUS Health One
October 2, 2025
Hi Emily, Thank you for the feedback, we will pass this on to our development team to see if any changes can be made to the name of the app.
Mary Sullivan
September 19, 2025
there is not enough time to craft longer responses without being kicked out of chat which defeats the purpose of seeking help through the app. it's more frustrating than it's worth.
Did you find this helpful?
TELUS Health One
September 26, 2025
We'd like to understand more about the issue you are having- do you mind getting in touch with us at one.telushealth.com/help so that we can assist.

What’s new

Thanks for using TELUS Health One.

This release we've been busy squashing bugs and improving the app.