Zanzibar Bartokomous
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This version of the app is really nice. I think everything is an improvement over the previous. Better ui graphics, slimmed down sections, usage graphs navigate better, and the bills/activity is now useful. Add real time market rates for solar buyback and you've got a winner. Update: just keeps getting better. Feedback was taken seriously and Im so glad to see how well they were able to implement those nice-to-haves. Every interaction Ive had with them has been forthright & friendly.
18 people found this review helpful
Stephen Carboni
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I only use this for taking readings, but I really find two things strange: 1. If you switch the phones torch on while taking your reading, the confirmation screen disables it. Why? I may still be wanting to look at the physical meter 2. The same confirmation screen has numbers in the doodles in its background. I do not want to see random numbers anywhere if I'm busy making sure a reading is correct. I understand they are supposed to represent filled in readings, but they are distracting :)
11 people found this review helpful
Octopus Energy
December 12, 2023
Thanks Stephen, that’s really good feedback 👍🐙
Alison Shea
The app is showing incorrect figures and has been since I was switched from Shell. No response from Octopus despite contacting them twice. The Shell app functioned perfectly, whereas this app is full of gadgets when all most people want is to have accurate figures on their usage and costs, which include the standing charge.
6 people found this review helpful
Octopus Energy
May 25, 2024
Hi Alison, with smart meters you’ll have a breakdown of your energy usage in kWh and a cost preview (which doesn’t include standing charges for now) to help you compare between dates, but for the actual charges please wait for your monthly bill 🐙