
GO D
ive had more problems out of this simple app than anything I've ever downloaded on my phone. Im only going to say the most recent issues because I simply dont have enough characters to type it all. Most recent is when logging in sometimes itll give me an error when typing in the security code sent to my phone. It wont allow me to try again for hours. This is incredibly annoying since sometimes I transfer money from one account to the other just to be able to eat. If I cant log in I dont eat.
VyStar Credit Union
September 23, 2025
We sincerely apologize for the difficulties you've experienced while logging into our mobile app. We understand how frustrating this must be. We recommend uninstalling and reinstalling the app, making sure it’s updated to the latest version before logging in again. If issues continue, contact our Digital Specialist team at 904-777-6000, ext. 6289.

Caitlin S
If I could give it 0 stars, I would. I can't log in. It won't let me log in. This has been going on for at least a week.Fix your app, most of my banking is done through online this is ridiculous stop fixing things that aren't broke and start fixing things that are. i've already tried uninstalling and reinstalling it. It does not work period I need to use my banking app. I work nights. It's 12 o'clock at night right now. And I need to pay a bill and thanks to your buggy app, I can't
1 person found this review helpful
VyStar Credit Union
September 12, 2025
Thank you for sharing your feedback, and we are truly sorry for any difficulties. Please be assured your feedback has been shared with the appropriate department as we always strive to improve our Mobile App experience. We recommend calling our Digital Team at 904-777-6000 if you have any issues, they are trained and ready to help you!

Matthew Buska
If I could change one thing I would say allow users to keep settings the way they set them up. I don't really know if it's my father or the system resets but once in a while I have to help him change how he logs into his account because like many of us he has a lot of accounts that need a username and password and he prefers to use biometrics.
1 person found this review helpful
VyStar Credit Union
September 2, 2025
Thank you for your feedback! We recommend your father to uninstall and reinstall the app, and making sure it’s updated to the latest version before logging in again. That can help refresh your session and reduce delays with the biometrics. If he would like someone to look further into this, please call us at 904-777-6000, we are here to help!