
Kas
i haven't used this for a couple of months, and app worked perfectly fine before. now when I try to log in, message says I'm logged in but unable to access modules. so now I can't do any work! keeps looping round to a page which offers no link to view any saved modules, all I can see is my personal details! please sort this out. It's put me off paying for a course if this App is the standard to go by!
9 people found this review helpful
The Open University
February 11, 2022
Hi Kas, we're sorry you've been experiencing issues logging in recently. We had some technical glitches & implemented a fix for this. If you could try accessing this again that'd be great. If no luck, try uninstalling & reinstalling the app. If you're still experiencing issues, please let OU Helpdesk know on ou-scdhd@open.ac.uk & they can assist.

Clive Bennett
Worked Ok two days ago, shortly after installing. Now, on the login page, after entering correct credentials or using autofill, it simply refreshes the page, clearing the fields, and makes you start again. You can do this ad infinitum! No error messages or problems displayed. Currently not worth the trouble if you're relying on it. Should be a good facility but the basics aren't working, I'm afraid. No login = no app. Going in via web pages, same credentials obviously, works just fine.
29 people found this review helpful
The Open University
March 23, 2022
Hi Clive, Thank you for letting us know. We think we’ve found a solution to the login issue you've been having. Using autofill for your username and password can cause this issue, so entering your login details manually should fix the problem. If you're still having issues, please email our Helpdesk ou-scdhd@open.ac.uk & we’ll investigate. James.

kas k
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Not really sure how to rate this app. It worked fine until now that I'm on holiday in Europe... now it constantly asks me to log in, and even when I do, loops back to the login page... Very disappointing given I downloaded it for "on the move"... cannot use it at all. ***edit: somehow i fixed this issue in December but it started playing up again this week. I noticed that the login would auto fill (authenticator), and loop, so I manually reentered my username and password; the app works again.
17 people found this review helpful
The Open University
January 5, 2022
Hi Kas K, Sorry to hear you are experiencing log-in loop issues. We haven't been able to recreate this, however we'd like to investigate this further. If you're able to email our Helpdesk on ou-scdhd@open.ac.uk with details of what is happening along with your device and app version we can look into this. Many thanks, Veda.