Adeyemi OMOGBOYE
I've been trying to verify my BVN since I opened my account to no avail. After I'm done going through the rigorous exercise of capturing my face (rigorous because I have to scan and scan before the system finally capture my face), the next page (please wait a few minutes...) will load for minutes to hours without any feedback, I end up closing because I have to do other things on my phone. Going through reviews, I discover it's a general issue. I'm disappointed ROQQU team can't solve this issue.
66 people found this review helpful
Dear Adeyemi OMOGBOYE, we sincerely apologize for any inconvenience experienced while verifying your account. Kindly ensure you have a strong internet connection and try the process again. Kindly revert via DM on any of our verified social media handles if it persist for assistance.
Sadiq Murtala walima
The app looks good, but it has a really annoying payment option called " Raven App," which means you are unable to make payments via the app. The only app that you can use as a payment option is an app that is really useless and unreliable. It takes hours, sometimes days, for your transactions to be completed when you use the app Raven. Please make other payment options for your app. I have also been unable to withdraw funds from Roqqu app for quite some time now.
31 people found this review helpful
Dear Sadiq Murtala walima, we appreciate your feedback and we want to assist you further. Kindly write us via DM on any of our verified social media handles with full detail of your concern for immediate support.
Kindly note that we are not affiliated with any financial institution as we make use of merchants for our deposits.
onovo ebenezer
Roqqu App has been an awesome app, easy to navigate and user friendly. But I suggest you make transactions free with limit rather than fee for every single transaction made. Though I love the speed and transparency, they have earned my trust.
Dear onovo ebenezer, we value your suggestion, however, kindly note that we charge a flat rate of 2% for all buy and sell and our deposits and withdrawals are free and swift. We charge zero spread and we are the only crypto firm that gives back our fees to the community in the 0.5% referral commission.