A Google user
difficult to install. had to call and have someone over the phone do it. then "all you gotta do" is change all the passwords security questions etc...not that easy. talked to 3 different people in this process because I couldnt find WHERE to change the info. finally started changing info. EVERY TIME I changed something I had to go back and forth between texting and there for verification codes. I was about to find a new bank...way to complicated...and this app isn't as nice as the old one!!!!
15 people found this review helpful
A Google user
Once I was finally able to access my account, the new app seems nice. However, the hassle and time it took to get logged in was ridiculous. The information that was required to sign in was ridiculous and overkill. I believe it asked 6 or 8 security questions. I think an email should have been sent out in advance, explaining the steps and information required to access the new app. Very poor launch of a new app.
21 people found this review helpful
Nicole Hawes
Since the new update the app will not allow me to log in. It tells me an unexpected error has occurred please try again later and it's been like this all week what HUGE inconvenience for me when I do everything through my app. I am definitely switching credit unions after this it was the last straw with me and I have been with team one since the beginning!!!
7 people found this review helpful