Floro Raphaell Bautista
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It's too slow. It wastes a good chunk of my time just to use it. No matter how good my internet speed is, it just takes too long to open the app, another too long time to login, another too long time to load the contents of the home page, then a few seconds delay before button clicks take effect. Then also too long time to wait for every processes the app does.
99 people found this review helpful
Metropolitan Bank & Trust Company (METROBANK)
14 April 2024
Hi Floro Raphaell Bautista, we're sorry for the inconvenience. A customer representative will be in touch within the next banking days to address your concern. We have created a case under Pla20240414-120800EAP. You may also send us more details about the issue in our official Facebook page using the ticket number provided. Thank you.
Mary Ann
The old version was way better, the new one not even helpful, the dashboard just kept on loading, not showing the current savings and even the transaction history, then after it will say or shown there was an issue with my account. Also, I cannot transfer money to any tranfast transaction, the app only shown different names of bank and no other money exchange to be used. In the old version, it was easy to transfer money to those without bank account number, only thru money exchange.
2 people found this review helpful
Metropolitan Bank & Trust Company (METROBANK)
11 April 2024
Hi Mary Ann. We apologize for any inconvenience you may be experiencing with the new Metrobank App at this time. We've taken note of your ideas and suggestions and we will relay this to the team as we continuously improve the NEW Metrobank app. This is valuable to us as we continuously work to improve your experience. Thank you.
Ylaine Tuballes
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This "new app version" is the worst and a downgrade. It keeps on loading everytime. Every click you made just keeps on loading. Especially when you need to send money, it just keeps on loading and then it will generate an error message and you will just get pissed off because you cannot send money. The old version is better because every click you made will load instantly and does not keep on loading. Just bring back the old app version!!!
49 people found this review helpful
Metropolitan Bank & Trust Company (METROBANK)
26 April 2024
Hi Ylaine Tuballes, we're sorry for any inconvenience. We are currently implementing upgrades to the Metrobank App. Our team is working diligently to resolve any system disruptions. Alternatively, you may try to restart the device to refresh network settings and/or clear the cache and data of the application to eliminate any potential conflicts.