We're very sorry you've encountered this issue! Please contact us at solitaire.support@plarium.com with your details. Include your Game Id, the device you use and when do you encounter the issue. We'll do our best to resolve it. Thank you!
We're sorry to hear that you're having this problem! We'd love to help, so please contact our support team at solitaire.support@plarium.com and they'll help you get playing again!