MarcantoniniCustomerAssistance
100+
ଡାଉନଲୋଡଗୁଡ଼ିକ
ସମସ୍ତେ
info
ଏହି ଆପ୍ ବିଷୟରେ
The MCA App (Marcantonini Concrete Assistance) was developed to allow the plant operators to perform an assistance call by a push notification.
Operations for the customer:
•Log in by username and password provided by the supplier
•Once logged in, it is possible to choose between enquiries to Assistance Department or Spare Parts Service
•By sending the enquiry, you will get an autoreply waiting for the first available operator to perform the assistance/service session.
•The operators answer in the chat room, where it is possible to exchange messages and pictures
•Once the assistance session is completed, the system generates a summary report email with information on the duration of the session, the issues involved and their fixes or other steps required.
•The chat sessions remain available for future perusal by the operators of both sides.
Operations by the supplier:
•Configuration of Accounts (customer, plant and related settings).
•Generate more users for every account.
•Configuration of different languages for every user or account.
•Managing the shifts of the operators involved.
•Check the assistance sessions history.
•Managing the spare parts enquiries.
•Managing the Assistance and Service contracts.
•Possibility of generating automatic emails for reporting or invoicing purposes.
The MCA App is deliberately simple and user friendly, allowing the users to reach the supplier operators anytime from everywhere. No traditional software platforms are required, avoiding installation issues and platforms not always reliable for these purposes.
Operations for the customer:
•Log in by username and password provided by the supplier
•Once logged in, it is possible to choose between enquiries to Assistance Department or Spare Parts Service
•By sending the enquiry, you will get an autoreply waiting for the first available operator to perform the assistance/service session.
•The operators answer in the chat room, where it is possible to exchange messages and pictures
•Once the assistance session is completed, the system generates a summary report email with information on the duration of the session, the issues involved and their fixes or other steps required.
•The chat sessions remain available for future perusal by the operators of both sides.
Operations by the supplier:
•Configuration of Accounts (customer, plant and related settings).
•Generate more users for every account.
•Configuration of different languages for every user or account.
•Managing the shifts of the operators involved.
•Check the assistance sessions history.
•Managing the spare parts enquiries.
•Managing the Assistance and Service contracts.
•Possibility of generating automatic emails for reporting or invoicing purposes.
The MCA App is deliberately simple and user friendly, allowing the users to reach the supplier operators anytime from everywhere. No traditional software platforms are required, avoiding installation issues and platforms not always reliable for these purposes.
ଗତ ଅପଡେଟର ସମୟ
ଡେଭେଲପରମାନେ ଆପଣଙ୍କ ଡାଟାକୁ କିପରି ସଂଗ୍ରହ ଏବଂ ସେୟାର କରନ୍ତି ସେହି ଧାରଣା ସହିତ ସୁରକ୍ଷା ଆରମ୍ଭ ହୁଏ। ଆପଣଙ୍କ ବ୍ୟବହାର, ଅଞ୍ଚଳ ଏବଂ ବୟସ ଆଧାରରେ, ଡାଟା ଗୋପନୀୟତା ଓ ସୁରକ୍ଷା କାର୍ଯ୍ୟପଦ୍ଧତିଗୁଡ଼ିକ ଭିନ୍ନ ହୋଇପାରେ। ଡେଭେଲପର ଏହି ସୂଚନା ପ୍ରଦାନ କରିଛନ୍ତି ଏବଂ ସେ ସମୟାନୁସାରେ ଏହାକୁ ଅପଡେଟ କରିପାରନ୍ତି।
ତୃତୀୟ ପକ୍ଷଗୁଡ଼ିକ ସହ କୌଣସି ଡାଟା ସେୟାର କରାଯାଇନାହିଁ
ଡେଭେଲପରମାନେ କିପରି ସେୟାରିଂର ଘୋଷଣା କରନ୍ତି ସେ ବିଷୟରେ ଅଧିକ ଜାଣନ୍ତୁ
କୌଣସି ଡାଟା ସଂଗ୍ରହ କରାଯାଇନାହିଁ
ଡେଭେଲପରମାନେ କିପରି ସଂଗ୍ରହର ଘୋଷଣା କରନ୍ତି ସେ ବିଷୟରେ ଅଧିକ ଜାଣନ୍ତୁ
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