Мой Дом.ру

ЭР-Телеком Холдинг

About this app

A mobile personal account for managing Dom.ru services

"My Dom.ru" is a free app for users of the digital service provider Dom.ru. Manage your services directly from your smartphone without calling the call center.

What you can do with our app:

Connect to Dom.ru

You can connect to Dom.ru services directly through the app. Choose a suitable plan, add equipment if needed, and enter your information, address, and a convenient time for a technician to visit. No need to call anyone.

Manage your contract

Log in to the app using your phone number.
• Add other contracts, such as those for your parents or for a summer house. Switch between them without re-entering your username and password.
• Rename contracts as desired to quickly find the one you need.

Manage Dom.ru services

All information about your plan on your smartphone screen: cost, internet speed, number of TV channels, and which services are connected.
• Change your plan whenever it's convenient.
• Activate and deactivate additional services: high-speed bonuses and antivirus software, new TV channel packages.
• Subscribe to top online cinemas: Kinopoisk, Ivi, Amediateka, and others.
• Purchase equipment with delivery.
• And if you're going on vacation, suspend services for the duration.

Manage your router

You can manage it via both Wi-Fi and mobile data.

• Restart your router from your smartphone.
• Turn your Wi-Fi on and off directly through the app.
• View information about connected devices.
• Change Wi-Fi network settings.

Customize the app.

Experiment with the design: make the app look just the way you want.

• Change the background color to suit your mood.
• Choose the icon option you like best.
• Switch between light and dark themes.

Get engaging content

Watch stories and be the first to learn about new releases, premieres, and exciting news from the world of digital technology. We'll tell you about new app features and important changes. We'll also send you personalized offers, selected especially for you.

Pay for Dom.ru services in the app

We've made sure you can pay using any convenient payment method.
• Pay using the Fast Payment System or SberPay—it's easy and secure.
• Stay up to date with your payments and when using your payment history.
• Set up autopayment to keep your balance in positive territory.
• If you're late paying, enable promised payments.
• Accumulate points in the loyalty program and use them to pay for services.

Contact us anytime.

Technical support is available 24/7.

• Chat with any questions. We'll respond even as late as January 1st. We'll send notifications about maintenance and network outages.
• Quickly identify problems with self-diagnostics: simply connect your smartphone to Wi-Fi. If something goes wrong, we'll help.

Even if you haven't yet connected to Dom.ru services, you can:

Link a Dom.ru Wave router to your profile

Without an engineer, you can set up Wi-Fi and internet connection on your router right out of the box.

Stay connected with Wi-Fi without internet in the city

Log in and connect to Dom.ru Wi-Fi hotspots to stay connected: reply to a message, call a taxi, or pay for a purchase.

Ratings and reviews

в приложении написано что "в сети неполадки по нашему адресу, подтвердить или нет" - подтвердить. и тут же - визит инженера платный . ребят , вы не обнаглели за мой счёт чинить неполадки в собственной сети? Половина сайтов не открывается, ничего внятного сказать не могут, так уже деньги берут за то что они обязаны и так обеспечить. надо вас в потребнадзор сдать. Ещё и договор каждый раз просят, хотя прекрасно знают его. Уведомление о недоступности интернета предлагают читать в приложении - гени

Невозможно открыть из-за границы, работает криво, авторизоваться нельзя качество услуг на 2 из 5, держите заслуженную 1.

Вроде как интернет провайдер, но интернет не работает. есть подозрения что это какая-то пародия или локальный мем. в чем смысл существования компании. - загадка. победитель в номинации самый бесполезный чатбот.

What’s new

Пока что без видимых изменений — устранили некоторые ошибки, чтобы вы могли без проблем пользоваться всеми функциями приложения.