
Shi Xiaonian
Yea so this is the first time I use an expedition service, Everything went smoothly with the courier chat preparing to pick up the package, Then I waited for hours, the courier did not pick up the package, but the application said it was already picked up. At the same time I chatted the pick up courier to ask for clarity and confirmation but did not respond. I immediately went to customer service to enter the package information and asked for clarity, And the courier responded immediately

Andrei Lychou
bad service.. the warehouse is literally 15 minute drive from my home (apparently), but they have been holding my package for 3 days without delivering it.
1 person found this review helpful

A Google user
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Definitely sucks. I was requesting for pick up but until 5d later there's no respond. The 'waiting dropoff' written on the top isn't helping at all. On the good side, the delivery service is good if you're the receiver but if you're the sender, I say no more. I just hope J&T Express has more better service for pick up experience in the future. Thank you.
230 people found this review helpful