
Nabila Cantika
I don't think y'all ready for the "pick up" service, compared to another shipping expedition your "pick up" service is the worst could take from 1-2 days and my package didn't even get pick up, I deliver it to nearest droppoint, so I hope yall improve the service or if you can't just remove it
1 person found this review helpful
PT. Global Jet Express
May 11, 2026
Dear, Kak Nabila Cantika. Terima kasih sudah menyampaikan kendalanya dan mohon maaf atas ketidaknyamanan Kakak. Masukan dari Kakak sangat membantu kami untuk terus memperbaiki layanan dan sudah kami teruskan ke tim terkait untuk ditindaklanjuti.

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Definitely sucks. I was requesting for pick up but until 5d later there's no respond. The 'waiting dropoff' written on the top isn't helping at all. On the good side, the delivery service is good if you're the receiver but if you're the sender, I say no more. I just hope J&T Express has more better service for pick up experience in the future. Thank you.
234 people found this review helpful

dandan danz
Gave J&T a try because it had cheaper delivery prices compared to other services. But the app was impossible to use. Extremely slow, and I had to spam tap for any of the features to open. I shipped out 10 different packages, each time I had to click on the "Drop Off" button so many times until the app responded. Then, when I was at the actual drop off office, the app would not open my order info so I had to manually input the numbers. I don't think I will use J&T again just because of the app.
140 people found this review helpful