SolarWinds Service Desk

SolarWinds

About this app

The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting

For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets


© SolarWinds Worldwide, LLC. All rights reserved.

Ratings and reviews

Extremely convenient with a nice interface, but missing a few features that would make it excellent. My biggest annoyance is that I receive push notifications, but attempting to open them does not open the app. Also, there was approximately a month where Single Sign-On was just inexplicably broken. It has been updated and fixed since then.

Good app overall. 2-star with current issue. I don't know when it started, but the app crashes when replying to a ticket. I'm not sure if it's related to character length or time in the response. I can send a short reply, but with anything over a few sentences, the app freezes up and needs closed. My workaround is to type the response in another app and then paste it into the ticket. It can still freeze up but I'm able to post the reply. Galaxy Note 20 Ultra Android 12

While I am a long time user of Samanage/SWSD, the app has always, and still leaves alot to be desired. Simple functionality like linking configuration items to incidents, seeing what incident a task is associated with(incident number isn't anywhere on the task and view "source" button does not appear to work) and being able to see the inventory still isn't included in the app version. If seeing, assigning, and closing tickets is what you're after, this is sufficient. Not more outside of that.

What's new

Bug fixes and improvements