Otto: Your Pet's App

TeleVet Inc. (DBA Otto)

About this app

The Otto app lets pet owners conveniently connect with their veterinarian clinic to get the best care for their pets. Easily chat with your clinic, manage appointments and stay synced on your pet’s health.

With the Otto app, you can:
*Request appointments, prescription refills, or follow up after appointments
*Access and share pet vaccine information with other service providers, such as your groomer or boarder
*Chat with your clinic to ask pet health questions
*See upcoming appointments and reminders as well as information about previous visits
*Digitally check in for appointments
*Complete payments for appointments or pre-pay for upcoming services
*Conveniently video chat with your clinic


- Note that your clinic must also be using Otto software in order to make use of this app. Interested in getting your clinic on Otto? Contact us at [e-mail]

With the TeleVet™ feature of the Otto app included in Care memberships at participating clinics, you'll receive 24/7/365 access to veterinary professionals to help triage pet health concerns and get appointments booked your veterinarian when needed.

Ratings and reviews

Doesn't save messages or records (communications get archived within a few days and cannot be opened). If you start to type and get interrupted before sending, it reloads and you lose what has been typed. This is an unnecessary step versus using e-mail for communication. Why do businesses put up so many walls when it comes to communicating? Given the feedback score, this clearly isn't in the best interest of customers.

I generally find the platform helpful, but it absolutely needs some UX help for multiple animals: animal profiles you can click on and nest conversations under would be great. Right now, it supports only one conversation at a time; with six cats, most of whom have some special needs, it's very odd to me that I can't run conversations on a couple of my cats at once, in different chats.

Meh. PetPro Connect was miles better. You can't see full records, or vaccines, or full chat histories. It's frustrating as hell if you want to see your pet's info without having to call your vet for everything. The chat feature is nice for reaching out to my vet, but it's nothing other apps don't already have as well. It's easy to use, because there isn't much to do except chat with your vet.

What's new

Performance improvements