WhatsApp Business

WhatsApp LLC

In-app purchases

About this app

Everything you love about WhatsApp plus built-in tools for business

WhatsApp Business is a free-to-download app with built-in tools to help you work smarter, build trust, and grow your business.

You get free calls* and free international messaging* plus business features to help you do more with conversations.

Download the app to get business benefits like these:

• Work smarter. Save time by letting the app do the work for you! Send customers automated quick replies and away messages so you never miss an opportunity. Use labels to quickly organize, filter, and find important conversations. Create a status to share an offer or news, and even take orders and payments** in-app to create a great customer experience.

• Build relationships and trust. With a professional business profile on a secure platform, you build credibility and trust with customers. Use the app to provide more responsive customer support and build long-term loyalty. Subscribe to Meta Verified*** to reinforce your authenticity.

• Sell more and grow. Get discovered, advertise, and make more valuable customer connections. Boost sales by sending targeted offers to customers; create ads that click to WhatsApp; showcase your product catalog; and give customers the convenience of in-app orders and payments.**

FAQs

Are all features free?
The app is free to download and use, with a mix of free and paid features.

Can I still use my personal WhatsApp?
Yes! As long as you have two different phone numbers, your business and personal accounts can live together on a single device.

Can I transfer over my chat history?
Yes. When you set up the WhatsApp Business app, you can restore a backup from your WhatsApp account to transfer your messages, media, and contacts to your business account.

How many devices can I connect?
You can have a total of five web-based devices or mobile phones on your account (up to 10 if you subscribe to Meta Verified***).

*Data charges may apply. Contact your provider for details.
**Not available in all markets
***Available soon globally

Ratings and reviews

Please could you look into the broadcast messaging settings, It is quite tedious that you can only select 256 contacts when there are over 4000 contacts. I was not happy to send 16 broadcast messages selecting each contact one by one 😮‍💨. This is not practical. There's also a glitch in sending broadcast messages. Not all the contacts that have been selected actually receive the message. There needs to be a one click solution. Please look into this feature 🙏

The app has been good since I started using it but this new update has left me with nothing but frustration as the voice note feature takes about a minute before it starts recording. And this has actually caused to just speak to the air without noticing. Also the app now hangs without any legitimate reason it just stops working like almost all the time. Please fix this because it's getting frustrating

The labels feature was important to me, It enabled me to save messages based on different categories and topics which was much easier to find, the star feature is just general which isn't workable and a mess when finding a particular message or text. Hope you guys just leave the labels feature and add the star feature as an add-on.

What's new

• Message drafts are now indicated with a “Draft” label in chat list
• Performance improvements and bug fixes for live location sharing

These features will roll out over the coming weeks. Thanks for using WhatsApp!