![](https://play-lh.googleusercontent.com/a-/ALV-UjXSAIqBQsqXWU8XT5-6uYQBRbyvqOT5O9JwUsO0VSotFbU1XerN=s32)
Cynthia Gauthier
When first released, the app worked fine. Then, I had a system update for my Android and I started to have random screen glitching. I ended up having to delete this app, which made the glitches stop. When I attempted to reinstall the app, it no longer works. I've attempted to upload and save my proof of vaccination multiple times and it never works, it just disappears once I click save. Very frustrating.
43 people found this review helpful
Ministère Santé et Services Sociaux du Québec
March 17, 2022
Hello Cynthia,
Please follow these steps to resolve the problem:
1. Make sure that the device is connected to the Internet.
2. Check if an update should be done.
3. Delete and download the application again.
If the problem persists, do not hesitate to call us at 1 877 644-4545. We will be happy to assist you.
The VaxiCode team
![](https://play-lh.googleusercontent.com/a/ACg8ocLujLRJiDIrnMftU6P703X2bSrvve6gYgvT3TkA18hHiE2F12M=s32-mo)
Jeff Bonhomme
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This app sucks doesn't work on Samsung galaxy s21. Won't let me save my proof. Will read and come up green but when you click the save proof it disappears and says no proof saved yet. For something that is mandatory it should work on all platforms and all phones/tablets. Not impressed to still need to be carrying around papers, or gave to go through photos to get the screen shot of my QR code.
22 people found this review helpful
Ministère Santé et Services Sociaux du Québec
March 2, 2022
Hello Jeff,
Thank you for taking the time to leave a review.
We recommend clearing the app's cache and trying again. If that doesn't work, make sure you are using the latest version of the app. You can uninstall and reinstall it to make sure you have the latest version.
For more information: https://bit.ly/2Y14tdY
The VaxiCode team
![](https://play-lh.googleusercontent.com/a-/ALV-UjWgZGXh2b9IaYEwbl2ORe_Eb6P1UGVGBoam1SasNpMbjaJY2yaB=s32)
GuccizBud
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For my part, this app worked perfectly on my QR code, as well as on the codes of two other people I tested it on. One tip: once it works and your name appears in the blue and green box, tap that box and you'll see the QR code you scanned, because it saves it — allowing you to not have to carry around with you whatever document you scanned the code from in the first place. Then you can tap the little blue "Details" box and more info appears. Didn't see all that documented — found out by chance.
65 people found this review helpful
Ministère Santé et Services Sociaux du Québec
May 6, 2022
Hi,
Thanks for using the app, for leaving a review, and for all your help trying to fix the bug. We really appreciate it.
The VaxiCode Team