Gregory A
I HATE your slow, unpredictable, half working app! Drive up to one of your locations, select the app, and the app just sits there at the splash screen with the water raining down on a car. This happens 90% of the time. Not a phone issue. New Pixel 8 and other apps run fine. Please work on streamlining your app so it will load faster and respond quicker.
5 people found this review helpful
Jeanne Manley
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Update 5-31-24 Had an issue over last weekend which was addressed via email & phone call from Kristen. Have received numerous credits through spinning wheel on app that is deducted from monthly bill. Also like I can bring husbands truck no extra $$. Can't get app to update this will be the 3rd time since Hurricane took over in Owens Cross Roads. Deleted & reinstalled but today still says update required. Update button doesn't update. I do like you can use for more than vehicle when app works.
6 people found this review helpful
Icequeen143
Would give zero stars if I could. Tried the trial for $1 and never used the car wash even once, so decided to cancel when I saw an email saying I'd be charged for next month. $29.99 I think. You can't cancel in the app, you have to call someone and no one answers. It took 2 days to get someone to cancel and they still charged my card $21 (I had a $9 credit on my account). I was never refunded for the service I tried so hard to cancel (by call and email) and for a service I never used! FIX THIS!!
41 people found this review helpful