![](https://play-lh.googleusercontent.com/a-/ALV-UjUm9oeQ9nxS319_gHzcmQ0_56x6g-pnvgtdctMGI0-3Eg3vgw=s32)
Josh Dees
3 weeks ago, my USB hub quit working. I set a new one. After doing so, all my rooms, blinds, scenes, etc. were gone in the app. I tried to contact their support, and after several days of getting no response, I decided to set them all up again... then when doing that, the app tells me they already exist. I could even be understand if that, BUT where I am frustrated is that for nearly a week now I've been trying to get tech support and have absolutely zero response. Not acceptable.
5 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocJXXt67kRpYbYawK0YOvbx7hLjwZeaJbeSHYJDSkc_6K3UfrikN=s32-mo)
P Morgan
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This app does not work on android phones. Sometimes it won't even open. My shades were installed summer of 2021. Could not get app to connect to my Samsung Galaxy note 10 until 1 month ago I tried to return the controller etc. But customer service is so bad they never sent the return label. Finally I reached a different installer who was persistent in helping me. He finally got in touch with the creator of the app who also worked with me. 2 days later, the app was working! Thanks Tyson & Dave!
4 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjViksenUhnV-waYqkmIAZ8WWKTsXpCnRiYHqzHEVZoRoau5SnpORQ=s32)
Casey Hillers
App works pretty well, and was easy to setup. My issue for 3 stars is the timers are very limited. There's a limit of 20 timers in the app. I bought 11 motorized blinds, and I can't put a timer on the last one :( I'd like to create timers for entire rooms instead of needing to do it for each blind.