![](https://play-lh.googleusercontent.com/a-/ALV-UjXYQdSBij8DGCCVgUuBHQCMXa5hBPN0fMP2YXv8ONC4RFgn3eAi=s32)
Hein van den Heuvel
Just terrible. Couldn't get my (Dutch) passport page picture to be uploaded. No clear indication how to hold it - find out the hard way. It does not allow one to align and click 'ok' but decides for itself when the image seems good enough. Once in 10+ attempts I got close and it complained about some MRZ line not being sufficiently readable - it was. Did not offer to read NFC chip in passport either. Trick seems to be to hold camera in anticipated focus position, but even then... no joy. Stuck.
5 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjWuoIWvLhmcYqXPE7Y-9-6aDgV3T5tBicyHd8LljmLEbyqV6LY=s32)
Morgan-Sean McCright
What a horrible experience to get this functioning! Oh my god, 6 times to do the facial scan in 2024! Wow!! And if you have a problem, they'll open up a ticket that no one will respond to in at least 3 months. I would suggest not using this but it seems unavoidable so best of us to everyone because this app needs a lot of work
2 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjV5laY8MlRj79WJjaZDvLauuN-R1MNmIpTESaOKM5ytCeq4h35M=s32)
Bernd Bausch
It took me numerous attempts to scan my ID document. Error messages included: - Bad internet connection (I have stable Wifi and a 2Gbps connection). Needed to switch off Wifi. - Bad document quality; I switched from ID card to passport. - Technical error; no resolution but trying again. Scanning my face finally worked after I put my phone on a stand. Never received an answer from the help desk. I could finally register, but I am not impressed.
2 people found this review helpful