![](https://play-lh.googleusercontent.com/a-/ALV-UjXYQdSBij8DGCCVgUuBHQCMXa5hBPN0fMP2YXv8ONC4RFgn3eAi=s32)
Hein van den Heuvel
Just terrible. Couldn't get my (Dutch) passport page picture to be uploaded. No clear indication how to hold it - find out the hard way. It does not allow one to align and click 'ok' but decides for itself when the image seems good enough. Once in 10+ attempts I got close and it complained about some MRZ line not being sufficiently readable - it was. Did not offer to read NFC chip in passport either. Trick seems to be to hold camera in anticipated focus position, but even then... no joy. Stuck.
5 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocISB9sUtWQVtyAqr5HMvG-X02rYJysEs37TpLRTlUdXhZTyOw=s32-mo)
Pierre-Alain Michel
- Flag inappropriate
- Show review history
Updated 06.07.2024: App is still asking for the city and support has not added the city either. How complicated can this be ? Updated 24.05.2024: It is still asking for the city. When will the "near future" change be done? -- Updated 09.05.2024: I have been contacting support with the same question, every 3 months for about a year now, but always get the automatic response that support is too busy. ... (rest deleted to make space)
9 people found this review helpful
Hi, We thank you for chosing YRIS. We take your feedback into account to continously optimize the application. Therefore you likely won't need to write our support team about your birthplace in the near future :) L'équipe YRIS
![](https://play-lh.googleusercontent.com/a-/ALV-UjV5laY8MlRj79WJjaZDvLauuN-R1MNmIpTESaOKM5ytCeq4h35M=s32)
Bernd Bausch
It took me numerous attempts to scan my ID document. Error messages included: - Bad internet connection (I have stable Wifi and a 2Gbps connection). Needed to switch off Wifi. - Bad document quality; I switched from ID card to passport. - Technical error; no resolution but trying again. Scanning my face finally worked after I put my phone on a stand. Never received an answer from the help desk. I could finally register, but I am not impressed.
1 person found this review helpful