
Ben s
Such a disappointment. I just spent over 300 to replace on a new controlled, with wifi capability, and they want me to pay to subscribe to access the functionality of the controlled on the phone. I am not subscribing to a product I already bought, to use functionality that is built in. Super disappointing. Won't buy another controller from them for this reason alone. This functionality should be included. And at one point I believe it was, but they wanted to milk their constomers. Boooo
2 people found this review helpful
Bartlett Instrument Co.
November 27, 2024
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. You can remotely monitor your firing with the app at no charge. We offer a minimal subscription service (KilnAid+) in order to help offset the cost of maintaining and improving the app. We will take your feedback into consideration as we do so.

Caleb Phillips
It's a nice app but is so disappointing they will charge a subscription now for what should be included features (viewing program, diagnostic info). When you pay $400 for a controller with wifi connectivity I think it is reasonable to assume that the app that works with the wifi connectivity is part of the package. Adding a subscription on top of that seems expliotive. I certainly dont pay a subscription for any other 'smart' appliance app.
16 people found this review helpful
Bartlett Instrument Co.
June 19, 2023
Thank you for your review. We continue to provide the free version of the app so users can monitor data remotely. As a small business, we continually evaluate how we can support our users so we appreciate your feedback and will consider it as we move forward with future app development.

sarah wolfe
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My app struggles to login/load at times now. I've checked for updates to make sure it's not in need of that. I also switch b/w wifi and 4G to make sure that's not the issue. This is a real problem. Overall, I appreciate the ability to see my firing temps, but I think the most valuable thing you could add would be to allow for a notification/alarm for when there is an issue during the firing, if possible. No one is gonna keep staring down at their phone.
11 people found this review helpful