Fast OEM Mobile Tech

ICP USA

About this app

The Fast OEM Mobile Tech app has been specifically designed for the technician standing in front of an HVAC unit. The Mobile Tech app helps techs locate the right part(s) for the job and identifies the nearest FAST distributor. The application stores the data so that a record is kept of parts used, making it much easier to complete paperwork once back at the office.

Key Features:
- AI Assistant (Beta) : A smart assistant designed to answer technical questions, provide support, and assist with troubleshooting using model number inputs.
- View Customer System Online : Customer Details online using advance search filters for more efficient and accurate information retrieval.
- System Capacity Calculator : Easily calculate HVAC system's Airflow capacity with precision and efficiency requirements based on job-site conditions and specifications.
- Product Registration : Register equipment quickly and efficiently from the field.
- Intelligent Equipment Search : Locate equipment by scanning a serial barcode, entering the serial number, or model number.
- Parts Identification : Instantly access accurate parts lists for selected equipment to support fast and precise repairs.
- Technical Literature Access : View detailed technical documents with advanced filtering for faster retrieval of relevant information.
- Warranty & Service History Lookup : Retrieve warranty details and past service history using the serial number.
- Nearest Parts Center Locator : Use GPS to find the closest Fast OEM Parts Sales Center and get directions directly from the app.
- Totaline® Parts Cross-Reference : Find equivalent and compatible parts using the integrated cross-reference tool.
- Job Management : Create and manage job records, including the ability to save and associate parts with each job for future reference.
- Secure HVACPartners Access : Log in to access restricted technical content and documents.
- Product Catalog : Browse and search the full Fast OEM product catalog for quick equipment lookup.
- Technician Training Resources : Access online training modules to support continuous learning and field readiness.
- Tech Tips Video Library : Watch short, expert-led videos offering practical tips and troubleshooting guidance.
- Interactive Troubleshooting : Step-by-step guided diagnostics to assist technicians in identifying and resolving issues efficiently.
- NFC Connectivity for Installer Tools : Utilize Near Field Communication (NFC) to configure installer settings, retrieve diagnostic information, and facilitate service board replacement on supported equipment.

Ratings and reviews

After an installation yesterday I tried to use the app to change the heating lower speed faster. The app read the current settings but when I tried to change things, the app would crash.

Typed in full serial number pulled nothing up this is two days straight this thing has not worked properly Even shows that the serial number is right because it pulls up the model number! 😒

use it every day. works just fine for me on all icp branded equipment. dont put the entire model number in it wont always work. if all esle fails run it by serial number it will autopull and load rhe model number.

What’s new

New Features & Enhancements :
- Track Activity API: Added support for tracking activity to improve monitoring and diagnostics.
- Furnace Recipe Updates: Updated recipes for Entry and Deluxe tiers as part of Q3 2025 improvements.

Fixes & Improvements
- Crash Fix: Resolved an issue where technicians experienced a crash due to SystemSetting.
- General Bug Fixes & Performance Improvements: Stability enhancements across the app.