![](https://play-lh.googleusercontent.com/a-/ALV-UjUFZkvj4rZrDdhJdXKEO4DH44q3kocGana5D5NLoKPPz1FhlrHE=s32)
Arlyn Harmacek
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6/15 UPDATE App is working again. Finally. Realized i also needed to reset options. We have an older not updated app that also works fine. The App had been working ok but it had stopped working. I noticed it was updated yesterday. The error message says it lacks permission to scan for bluetooth devices. ?? I can't find that option in the settings. ?
2 people found this review helpful
dormakaba Canada Inc.
June 4, 2024
Hi Arlyn, this has been resolved with version 2.2.2.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWnbjtHe8IhsFeai1Ntq7D0G5KeV4tfFjkdA2LFy8N3KnLlGlPq=s32)
5yfyGuy
1) It takes almost the full 10 seconds of holding directly against the reader to register. 2) The timer duration cannot be changed like on I phone. 3) Touch less activation does not work and when the notification is clicked it prompts that it requires location access which I already granted. All permissions are granted and still nothing. I understand that there are multiple devices and that you can't test them all but the feature, reliability, and performance of this app is unacceptable.
4 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Does not work well with Android. Need to present phone multiple times before reader will acknowledge read. Sometimes can take up to 40 seconds for read to occur. We conducted tests across different Android phones from s6 to s10 with readers at different locations and had the same results. iPhone version of this app works well and reads within a second everytime.
11 people found this review helpful
dormakaba Canada Inc.
April 13, 2021
Hello Imron,
Your problem needs more detailed examination as we've observed good success with Samsung smartphones. Please report it to our technical support team at support@farpointedata.com. We are always looking to help our partners.