Natsuri Ichikawa
In the past, I thought it was barely tolerable, how the "smart thermostat" system and this app operated despite adjusting, as if it had a mind of its own. Now I have the sinking feeling that this app has been coded by a complete sadist. All the one-star reviews are moreso on point. Between the "learning" your preferences and promptly forgetting them afterwards, the stupid "energy events", the sneaky eco mode, and the nonexistent password help, this app is total arse.
6 people found this review helpful
seaskye
- Flag inappropriate
- Show review history
Edit: My a/c seems to have died tonight trying to get the house back to a normal temp post-Eco Mode. It's 87° INSIDE MY HOUSE and the a/c has been running for over an hour. Thanks so much for the savings, NV Energy! 🙄 Original: "Energy events" are a joke. If you don't override them and let it get up to 80° or 81° in your house, it will take you an hour or more to get it back to something tolerable. How do that AND the pre-cooling save energy?? This app is a nightmare.
15 people found this review helpful
Jason Mulholland
It works, however the ECO energy saving feature's a bit annoying tho. Even after making a custom day & time weekly schedule it still adjusts the temp a degree or so every few days to save power. After changing it back it says "learned". Kinda like it's implying it won't change the temperature in that day of the week or hopefully for a while at least... Yet after just a couple days it does it again! In my opinion another word should be used if it's gonna UN-learn every couple days. Just sayin...
8 people found this review helpful
NV Energy, Inc.
October 26, 2020
Jason: Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to MyAccountSupport@nvenergy.com. We'll pass it along to our development team and see if there is any way we can improve it.