![](https://play-lh.googleusercontent.com/a/ACg8ocIA5CVkzK4JKmDJtMyZfA2TgZ6EOOIsz350UWHway-Hcdud=s32-mo)
Gina Hampton
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The old app was great for me...ever since the new update this past week, I've had nothing but problems. At first it showed I had no account so I called and that was quickly rectified, worked great for about a day. Today I can't even get signed into my app. I can see my balance, but it says my fingerprint isn't correct and that my account may be restricted! I love my bank, but this app needs to work properly and soon! ***Update***It is working properly again and I think it's good for now! 5 ⭐
First Palmetto Bank
October 16, 2023
Gina, thank you for your feedback. Fingerprint sign-in is part of the Android OS, and may have an old password stored. The account restriction is due to multiple attempted sign-ins with an incorrect password. Please give us a call at (803) 432-2265, and we will help you.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
This app is very frustrating. I can hardly if ever use it. It was says something about technical difficulties every time i try to log in or use the instant balance. i hate having to drive across town to go to a atm just to check my balance. please do something to your app or system.
11 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjWAiTx_PqvLW8EHlqf6R1KFaYOFT9FzLVvTCp_6eAGOzRjDvGyoNQ=s32)
Phil G
Good app but mobile banking could be better. Sometimes you have to press use button three times, times out quick, and does not auto capture check.
1 person found this review helpful