rana asif noon
Very bad experience, not recommended at all. First, they show availability of flavours of cakes and when payment is paid on-line, they start making lame excuses for unavailability of the said order. Moreover, they don't bother to adjust the payment in some other flavour of cake. They don't give the payment back.
6 people found this review helpful
Gourmet Foods
September 16, 2024
We apologize for the inconvenience you experienced. We take customer service seriously and are committed to resolving issues promptly. Please email us at support@gourmetfoods.pk or call 042-111111678 with your order details so we can investigate further and resolve this issue. We value your input and strive to improve our services.
Areeba
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I made an order on app which was altered by shopkeeper and made on call service. I received my order without bill. When I called the customer service to resolve my issue and give me points for my purchase, they kept saying "nothing can be resolved now" and no points were given. They also only defend their outlet workers instead of working for customer. Update: the issue was resolved by customer service after I contacted them on email and they also granted me the points
2 people found this review helpful
Gourmet Foods
July 24, 2024
We apologize for the inconvenience you experienced. We take customer service seriously and are committed to resolving issues promptly. Please email us at support@gourmetfoods.pk with your order details so we can investigate further and ensure you receive the points for your purchase. We value your input and strive to improve our services.
Ishaq Zaighum
The bar code on the app has disappeared, and it is not showing despite reinstalling the app. Therefore, no points are being earned or redeemed.
4 people found this review helpful
Gourmet Foods
August 19, 2024
We apologize for the inconvenience you experienced. We take customer service seriously and are committed to resolving issues promptly. Please email us at support@gourmetfoods.pk with your order details so we can investigate further and ensure you receive the points for your purchase. We value your input and strive to improve our services.