Gryphon Post-Call Dashboards

Gryphon Networks Corp

About this app

Gryphon Post-Call Dashboards deliver the conversation insights and intelligence that empower revenue and customer experience leaders to proactively manage the end-to-end performance of customer-facing organizations:

- Access at-a-glance views of activity metrics and key performance indicators to improve short- and long-term decisioning
- Analyze employee performance against established benchmarks to ensure revenue targets, support metrics, and other KPIs remain apace with projected goals over time
- Leverage analytics and conversation intelligence insights to deliver targeted feedback and needs-based training to drive improved call outcomes and higher-quality customer engagements
- Alleviate stressful scenarios and cumbersome tasks with integrated automation that enables reps and agents to focus on their customers and prospects, rather than manual tasks

What’s new

Performance fixes and enhancements