
Win Parker
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Love home exchange. However the app never recognizes my searches. Even Paris, France. I have to scroll over the world map (if the nap will load, which is rare) and zoom in on the city I want to search. I should be able to type in the city name in the search bar, but it never recognizes any cities. In response to home exchange's response to my review: the cities rarely pop up in autofill. I can type Paris, France and nothing pops up.
17 people found this review helpful
HomeExchange
September 24, 2023
Hello WIn.
Thank you for your review. Please contact us directly in order for us to check that situation, as this is not the expected behavior of the app .

Borja Fernandez
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I spent over 2 hours struggling to finalize an exchange request because of a technical bug on their platform. Once the exchange was officially approved, I spent several more hours preparing — packing luggage, arranging bedding, and then getting everything ready at the apartment as I had already entered it Then, without previous warning, the exchange was cancelled. I had already paid, and no refund was issued. Their response from a guy named Franck? Essentially, “it’s not our problem.”
HomeExchange
December 12, 2025
Hello Borja Fernandez
Thank you for leaving a review. We are genuinely sorry that your experience has been so frustrating and stressful, especially after you dedicated so much time and effort to preparing your exchange. Spending hours dealing with technical bugs and then having an unexpected cancellation after approval and payment, with no refun...

Arpita H.
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How is your guest point system better than listing my place on Airbnb and using the proceeds to travel, which has a larger network without a steep annual fee, plus I can book a place there instantly without the overhead that many of the reviews lament? I'm genuinely interested and considering your platform, just need this explained before I pay.
HomeExchange
December 9, 2025
We are happy to clarify how HomeExchange works and how it differs from commercial booking platforms.
First, the GuestPoints system is purely internal to HomeExchange. It does not reflect rental prices or operate like earnings on Airbnb or other commercial sites. Instead, it’s simply a tool that allows members to exchange stays more flexibly wit...