HIVEQR

Hive Quick Response LLC

About this app

HIVEQR Revolutionizes the traditional multistep, cumbersome, often multiple email or phone call process to place a service repair request. HIVEQR is a simple scan, note issue, photo option, send, and your service supplier instantly has client authorization, unit, and location info to dispatch a service technician. It is a direct connection of the client to their service supplier.

Challenges with the Traditional Service Call Process:
• Getting the correct unit serial number needing repair?
• Confirming unit location if moved? Tech sent to wrong location.
• Clients waiting on hold for service supplier dispatch team.
• Phone messages not understood, days later call back, no one came
• Emails not read for hours in the service supplier inbox.
• No unit info on email, email back & wait for the client, more downtime.
• Was person who called authorized by client to place a service call?

HIVEQR Solution:
• QR Code is a unique identifier for:
◦ The client pre-authorized representative, location, and Unit
• Client Scans QR code, note issue, optional photo, send (SIMPLE)
◦ If client scans same unit, client notified service call placed.
• Service supplier has right unit, location from authorized client rep
◦ Tech is dispatched to right unit & location with known issue
• Tech arrives, scans unit QR, client & dispatch are notified onsite
◦ Wrong unit scanned tech is notified incorrect unit
• Tech completes repair, scans QR, client & dispatch are notified

HIVEQR is the most innovative transformation since the phone and email. This solves problems that costs clients and service suppliers millions of dollars yearly in excess downtime, lost time, miscommunication, frustration! The world needs this unique innovation to simplify the service request process.