PLN Mobile

P L N

About this app

Hey Electricians!

Buy electricity tokens, pay bills, make complaints, apply for new installations and add power easily through PLN Mobile! PLN Mobile is the most complete application for all things electricity in Indonesia.

Things that can be done at PLN Mobile:
1. Easy electricity payment from the App
To make it easier to buy tokens and pay bills, PLN Mobile provides direct payment features using bank Virtual Accounts, digital wallets or credit card services. In addition, PLN Mobile provides cheaper, exclusive tokens.
2. Independent Meter Record Reporting (SwaCAM)
PLN Mobile provides its own metering feature to make it easier to calculate your bill. No more need to interact and wait for officers!
3. Complaints
PLN Mobile provides a complaint feature that is equipped with the Auto Dispatch feature, making it easier to forward and monitor reports directly to the nearest available technical officer (valid in several locations). In addition, this application can provide notifications regarding blackouts around your location or home, including when the electricity is back on.
4. Electrical service submission (install new and add power)
Frequent power outages due to lack of power and need a new plug in your home or office? Apply directly to change power and install a new one more easily and just in the palm of your hand.
5. ICONNET and other features
As the most complete electricity application in Indonesia, PLN Mobile also provides other features such as internet installation (ICONNET), electricity repair (ElectricQu), and SPKLU (Charge.In).

With a variety of features presented, what are you waiting for? Come on, download PLN Mobile!

Helpdesk : [e-mail]
Contact center: (area code) 123

Published by :
PT PLN (Persero) Pusat

Ratings and reviews

the application is extremely low. Many times failed while attempting to chose a menu. Have to click more than one and leave the application just to waint for the response. and when I tried to chat using the customer service button, again, it failed many times. In the end, it said all the services are busy. So awful.

2025: It's now a better app and is easy to use. However, it's ridiculously difficult to connect your Allo Wallet for payment option. This is inconvenient. 2023: Camera doesn't work, even after several attempts, been trying to re-open the app, then tried to uninstall and re-installed, still the camera feature doesn't seem to be working. I was required to verify my PLN account via ID card, but what am I supposed to do if the camera feature doesn't even work?

The UI is well designed and clean compared to the previous version. It may be beneficial for customer awareness to show information such as TDL/tariff adjustment clearly. I've tried "Pengaduan" several times via the apps and it resolved well by the field officer. Look forward to see the next upgrade..

What’s new

- Peningkatan fitur Pasang Baru/Perubahan Daya
- Peningkatan fitur pembayaran
- Peningkatan fitur Home Charging Services
- Penyesuaian fitur panjang karakter nama & alamat