A Google user
I feel as if it doesn't run as smoothly on android. I had to switch to an iPhone recently, and downloaded the app and noticed things were a little more thought out. For example, I noticed that with apple as soon as you open the app it is just a picture of your fingerprint. On android, you have to press the password and then it brings up you fingerprint. Little stuff like that. The lack of fluidity on android makes it seem half baked. Overall not bad.
24 people found this review helpful
Max Artemis
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Usually works but I've had a couple situations where the mobile deposit feature hasn't worked. The means to seek technical assistance is not always easy or answered. But I've been with this institution for almost 20 years and they do seem to focus on the customer. So a less than perfect online experience is generally ok. Update 11/2022: Tired of mobile deposit not working (Android). Kicks out multiple times before (if) it works. With less physical locations, considering switching institutions.
19 people found this review helpful
joe j
Overall, the app is great, 5 Stars. But the short time limit on taking pics of checks for mobile deposit, 3 Stars. I'm 76, and by the time I call up check deposit, enter the amount, select front, balance my elbows on table, get within range ..."sorry you've timed out". And then sign all the way back in, and start over, trying to be faster!
17 people found this review helpful