Darren Brinkley
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Ever since they changed from the old app I am constantly having problems. Worked 1 time when first downloaded. Then wouldn't respond and would force close. Updated after a week or so and it started working. Now it is no longer working again and force closing. Should have just kept the old business app. Ran for years with no problems at all.
Meritrust Federal Credit Union
June 20, 2024
Hi Darren, we're sorry to hear about the issues experienced. We have passed your feedback along to the appropriate teams and will be reaching out for more information. If you have any further questions or comments, please call us at 800.342.9278. Thank you for reviewing.
Juan Israel Ortiz
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This app was working on my android phone for long time. Then I made an upgrade and the app didn't work anymore. It is an excellent application. I really love this app. I was doing all my transactions online. Then I removed it to reinstall it, and now says that LG V30 is not compatible and doesn't let me install it. 2nd try. Somebody from your IT found out that my phone needed an Android upgrade from 7.0 to 8.0 and boom, is working. Thanks
8 people found this review helpful
Meritrust Federal Credit Union
April 9, 2021
Hello, Juan. We are sorry for the troubles experienced. We checked with our Digital Team, and it's our understanding this has been resolved and you are now able to use the app. If we can assist further, please don't hesitate to call us at 800.342.9278. Thank you for sharing your feedback.
Kyle Bear98
Love this app. I've always been afraid of using Banking Apps, but this one is simple & logs me off if I forget to log off myself. Updating my 1st review. I'm still extremely happy with the app itself. I know that I don't use the app to its full advantage. Such as the bill pay, etc 1 major complaint. Transfers from my MCU account to another MCU account holder has changed and completely sucks. It's time consuming & it's no longer instant. It wasn't broke. It didn't need fixing. Please put it back
2 people found this review helpful
Meritrust Federal Credit Union
January 11, 2023
Kyle, we're still thankful to be your first choice for your banking needs and we appreciate your feedback. We'd like to further discuss and investigate potential resolutions for your situation. If possible, please chat with us through the chat bubble in the lower right-hand of the meritrustcu.org homepage or contact us at 800.342.9278.