Darren Brinkley
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Ever since they changed from the old app I am constantly having problems. Worked 1 time when first downloaded. Then wouldn't respond and would force close. Updated after a week or so and it started working. Now it is no longer working again and force closing. Should have just kept the old business app. Ran for years with no problems at all.
1 person found this review helpful
Meritrust Federal Credit Union
June 20, 2024
Hi Darren, we're sorry to hear about the issues experienced. We have passed your feedback along to the appropriate teams and will be reaching out for more information. If you have any further questions or comments, please call us at 800.342.9278. Thank you for reviewing.
Lester McGuire
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The old app worked pretty much flawlessly. It won't allow my password vault to work for IPad and my android phone. I have to pick one, then copy & paste the other. Today, I find out that it won't load at all on a desktop (maybe IOS, not my acer laptop). I've been with Meritrust since it was BWCU in 1980, and for the first time, I'm thinking about moving my account to somewhere else. If you want to support the mobile (only) movement, have at it. I use those platforms, but I use a laptop too.
2 people found this review helpful
Meritrust Federal Credit Union
November 27, 2023
Lester, we thank and appreciate you for being a loyal member to Meritrust all these years. Please call us at 800.342.9278 if you continue having difficulties with the app. We would be happy to further discuss any issues with you. Thank you.
Scott Carpenter
Love the app, love the people and customer service I've received since becoming a member. Everything is great about the app. Easy, simple, and clean cut. Really like fast balance and the widget for checking my balances. The only 1 thing I'd love to see is a dark mode setting. This would be tremendous as some people really benefit from not having such a blinding experience when utilizing. Other than than, Perfecto!
7 people found this review helpful
Meritrust Federal Credit Union
February 9, 2022
We're thrilled to hear that we've been hitting the mark for you, Scott, and we appreciate the review! Thank you so much for both the praise and the feedback - we've passed both on to our team. If you have any further suggestions, don't hesitate to reach out to us at 800.342.9278.