CareGiver by John Hancock

John Hancock Life Insurance

About this app

The John Hancock CareGiver App provides approved independent caregivers a fast, convenient and paperless way to submit care sessions for services provided to John Hancock Long-term care insureds with active claims.

The CareGiver App allows you to:
· Manage care visits online
· Submit care sessions to your customer for review/reimbursement
· Access a history of your prior care sessions
· Go Paperless!

Download the CareGiver app to easily manage and track services provided to your customers. Start and End sessions to track hours of care and create daily care sessions. Each session will be sent directly through the app to your customer for a streamlined end to end process with faster reimbursement.

Ratings and reviews

UPDATE 12/27/23: I agree with the other reviews. Every time I have to uninstall and re-install and change my password. For a few months they had biometric sign in but now that's disappeared and I'm back to signing in every single time. At this point it would be much faster to fill out physical paperwork but that would mean more work for my client...

My experience with the app has been a HUGE disappointment. Too much time has been invested attempting to login without success. Each time I try my login fails. Every time I get the same response from calling for assistance: uninstall and reinstall the app, reset your password with the link emailed to you. Its ridiculous. Logging in to the website, not the app delivers the same frustration.

This app is not reliable. I started a session this morning with my client. When I went to end my session at the end of the day, it showed my start time at 8:28 am but showed I have only been working for 1 hour and 45 minutes. Then, I couldn't even close the session. I rebooted my phone, and it gave me the same result. This app really sucks.

What’s new

Bug fixes and improvements