Ion SmartHome
2.8star
127 reviews
5K+
Downloads
Everyone
info
About this app
The Ion™ control can direct an entire advanced home comfort system to let you precisely manage comfort, humidity, ventilation and air purification from one source. It even makes scheduling a breeze.
Manage your Ion™ control system remotely with Ion SmartHome.
This app is compatible with Android version 10 or Later.
Manage your Ion™ control system remotely with Ion SmartHome.
This app is compatible with Android version 10 or Later.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
2.8
127 reviews
Emily Manigault
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August 25, 2025
The app has not worked in months and it constantly asks to be upgraded, but once done it still does not work. Unortunately this is one of the reasons that I went with this particular thermostat and it is very disappointing that it is not working. I'm looking to have my HVAC professionals replace it. I absolutely do not recommend it if you are intending to use it for the app. the thermostat is fine, but worthless if the purpose for purchasing is to be able to use an app.
7 people found this review helpful
ICP USA
August 27, 2025
Hi Emily. We know how disappointing this has been, especially given your investment. A high-priority fix for Galaxy A13 5G is available in version 1.2.20. You can also use https://my.ioncomfort.com for access. If issues continue, please reach us at ResDigital@carrier.com.
Derek Hurd
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May 25, 2025
I had an ecobee with my old hvac, and I loved it. now I'm stuck with having to use this one, and it's horrible. you have very limited control of the system, and you can't do the easiest things like "run the fan 10min every hour" like the ecobee could. so now I find myself having it do it manually, then I forget it's running for several hours, costing me money. fix your app and give us full control. oh, and make the systems not lag 5 minutes before changing.
2 people found this review helpful
ICP USA
May 27, 2025
We appreciate you sharing your feedback — your experience matters to us. We understand the frustration with limited fan control and system response time. The ability to set minimum fan runtime is a great suggestion, and we’ve shared it with our product team. If you’d like to share more or need assistance, we’re here at ResDigital@carrier.com.
Captain Bones
- Flag inappropriate
April 24, 2025
old app was fine. app before that was fine. this one has less information and now not sure if it's the app or the OS on the thermostat, but I cannot set my fan to always on in different comfort profiles. for that matter I cannot get the fan to be always on if I override. really miss having an ecobee thermostat, so much more robust and configurable.
ICP USA
May 9, 2025
Thank you for your detailed feedback — we understand how important robust fan control is, and we’ve shared your input with our product team as we continue working to enhance the app’s functionality. If you’d like to provide more details or need assistance with your current setup, feel free to reach out to us at ResDigital@carrier.com.
What’s new
A refreshed look:
Updated icons and colors create a cleaner, more consistent experience throughout the app.
Better accessibility:
Key screens now support improved large text and layout adjustments so everything stays readable and easy to navigate.
More reliable performance:
We fixed issues related to notifications, humidity controls, and login so the app stays in sync with your system.
Updated icons and colors create a cleaner, more consistent experience throughout the app.
Better accessibility:
Key screens now support improved large text and layout adjustments so everything stays readable and easy to navigate.
More reliable performance:
We fixed issues related to notifications, humidity controls, and login so the app stays in sync with your system.
App support
About the developer
Carrier Corporation
digitalappadmin@carrier.com
13995 Pasteur Blvd
Palm Beach Gardens, FL 33418-7231
United States
+91 81432 39038