Jitbit Helpdesk

Jitbit

About this app

Jitbit Helpdesk for Android allows you to access your account in Jitbit Helpdesk software from your mobile device. (Jitbit Helpdesk is a customer support ticketing software system)

Features include:
*Viewing unanswered, unclosed or all support tickets
*Viewing basic details and replies of individual tickets
*Posting replies for everyone or for techs only
*Changing tickets status and other details
*Viewing attached images
*Using canned responses and more...

Some of the features of the new app:
* Almost the entire backend code has been rewritten to make the app faster with less bugs
* The app should be way faster and smoother than the old one, especially on older devices
* Push notifications for new tickets
* Jitbit Helpdesk hosted customers are now forced to use secure connections (https)
* External links should now be opened properly in the system browser
* Other bugs and performance fixes

Ratings and reviews

It's not the worst, but it needs improvement. Canned reponses only send after pressing spacebar. Otherwise, they will send a blank response. Custom groups for canned responses are not available. There is no option to turn off haptic feedback!? Tag search does not display results while typing. Swipe action should be customizable for techs. 2 step verification would be nice.

Just a badly wrapped web app. Both the app and mobile version of the website are utterly useless. I check back in from time to time to see if there's been any improvement but I have to stick with the desktop website. I've never even received a notification about new tickets or anything of the sort. I have to ask what the point of this app is at the moment. This is one of the reasons why we are looking for another help desk system to replace Jitbit.

We have used Jitbit for 5 years now. While desktop browser works fine, the Jitbit Helpdesk app is absolutely frustrating. - Search function completely broken - Autopopulates reply field with "undefined" on new ticket, thus having to press for a cursor, then delete text - When opening ticket from Android Notifications, app always loads blank white page and have to swipe to clear - When using via Chrome, pressures you to use broken Jitbit app. Edit: Year later, still broke, no update.