Zimmedaar Nagrik

JUSCO (IT DEPARTMENT)

About this app

In a first of a kind initiative in India, the Jamshedpur Utilities and Services Company Limited (JUSCO) was carved out of Tata Steel in 2004. JUSCO is today India's only comprehensive urban infrastructure service provider. A Tata Enterprise, its services focus on the Tata Group Purpose "to improve the quality of life of the communities we serve".

The Zimmedaar Nagrik App an effort to reach out to citizens on a newer way. The App aims to improve the communication with the customers in a smart Zimmedaar way to strengthening our service delivery to enhance customer experience.

It provides a platform to customers to log their complaints with photos , escalate complaints to higher authorities, give transactional feedback against attended complaints, report misuse of companies properties, power & water theft, Fogging schedule, OHT Cleaning schedule at Co. premises, Meter reading of Co. Premises, Utility Bill Query, Make payment & download bill in PDF, Makes aware of latest events etc.

Ratings and reviews

It's user friendly and makes it easy for you to download your bill, click and upload your meter reading by yourself, register complaints, etc.

There was a problem in my App which was resolved immediately. If any one facing problems in App please get in touch by dialing No. 46000

Whenever trying to logging a complaint with pic, I am unable to upload pic inspite of having camera/gallery option, by this it becomes difficult to make them understand... Please make an app error free, if you put some menu, atleast ensure its working or not... And the response by the team after feedback also not satisfactory... So, giving it 1 star rating..👎

What's new

Addition of company policies , Fix bugs for General citizen complaint logging , Modified with New company logo