
Shannon Slater
Worked great at first...now ugh! Over the last couple of month this app periodically says, "Error - contact your Administrator" and will not allow log in. Recently, its been the last two weeks staright! While they keep saying they are aware of the issue, there seems to be no fix in sight. Beyond frustrating. I will say you can log in via the desktop sight but it is difficult to navigate.
9 people found this review helpful

Gmail Acct
Logs in then immediately logs you out, very glitchy when it does work. Please explain why we are unable to take a screen shot of our own information, logged in as ourselves on our own device? I have three other health related apps on my phone including my insurance carriers that don't have this restriction. This app doesn't even have claim service related details. Even banking apps allow screen shots.
1 person found this review helpful

Matt
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LBS is awful. They constantly refuse payments and require receipts for obvious medical things that should be accepted...especially small amounts. It's more of a hassle than it's worth. The LBS app has no way to just pay for whatever random claim they decide to deny. Update since 2021 - Just switched to an HSA and it's through LBS :(. They sent an email with initial login info. Big surprise, it doesn't work. I can already tell this is going to be a pain. Do better LBS!
7 people found this review helpful