LBS Health Spending App

Lifetime Benefit Solutions

About this app

Save time and hassles while making the most of your HSA, HRA, and FSA health benefit accounts by quickly checking your balances and details. Our secure app makes managing your health benefits easy through real-time access and intuitive navigation to all your important account information on the go! Powerful features of the app include:

Easy, Convenient & Secure
• Simply login to the intuitive app using your same health benefits website username and password (or follow alternative instructions if provided)
• No sensitive account information is ever stored on your mobile device

Connects You with the Details
• Quickly check available balances 24/7
• View charts summarizing account(s)
• View claims requiring receipts
• Click to call or email Customer Service

Provides Additional Time-Saving Options (if supported or applicable to your account(s))
• File a claim towards your medical FSA and HRA
• Take or upload a picture of a receipt and submit for a new or existing claim
• View, contribute and distribute HSA transactions
• Pay bills from any account and add a payee
• Using the Dashboard, enter medical expense information and supporting documentation
• Retrieve your forgot username/password
• Report a debit card as lost or stolen


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Ratings and reviews

Worked great at first...now ugh! Over the last couple of month this app periodically says, "Error - contact your Administrator" and will not allow log in. Recently, its been the last two weeks staright! While they keep saying they are aware of the issue, there seems to be no fix in sight. Beyond frustrating. I will say you can log in via the desktop sight but it is difficult to navigate.

The app on my Note 9 will often enter claims twice though the process is relatively straightforward. The company, however is impossible to deal with if you have an issue with a claim entered through the app or otherwise. DO NOT do business with them. Put your money in a separate account like another reviewer said. The savings in time and aggravation alone is worth it. LBS has unnecessarily onerous documentation needs ex. Insurance Explanation of Benefits versus an itemized receipt from the provider. They also require any repayments to your account for paid but denied claims to be sent in via snail mail with a check or money order. Don't tell me you can't allow that through the app or the FSA account via CC or ACH transfer. They want to hold onto your money as long as possible and drag their feet in paying out. I take this as an expensive lesson to never deal with this company in particular or FSAs ever again.

LBS is awful. They constantly refuse payments and require receipts for obvious medical things that should be accepted...especially small amounts. It's more of a hassle than it's worth. The LBS app has no way to just pay for whatever random claim they decide to deny. Update since 2021 - Just switched to an HSA and it's through LBS :(. They sent an email with initial login info. Big surprise, it doesn't work. I can already tell this is going to be a pain. Do better LBS!

What's new

Version 18.2 provides you with:

Enhanced security updates
Bug fixes