
Perry Van De Wall
I only got my Fireflys (4) yesterday, and I'm hating them already. Horrible app! I can't get the light patterns the way I want them, can't get them to stay paired to the turn signal remote, can't sync my helmet, videos are absolutely useless. I don't care what these things cost, one more day and they're going into the lake behind my house. 😡
4 people found this review helpful
Lumen Labs (HK) Ltd.
July 13, 2023
Hey Perry, sorry to hear you are facing issues with the setup. We want to take a close look at this for you. Could you perhaps send the details of what you are experience to our customer support at support@lumoshelmet.co so we can connect?

Braxton Avery
- Flag inappropriate
- Show review history
App doesn't work. It keeps freezing up and that's whether or not it's able to connect to my devices. I tried rebooting my phone, reinstalling the app, nothing works. I hope these issues get resolved soon. Update, 9/6/2023: the app is still extremely slow, when it's not freezing up. I'm starting to regret my purchase.
7 people found this review helpful

Alia
one of my lights desynced and the app couldn't connect to them anymore. I contacted support but they didn't respond. I ended up reinstalling the app. it is now not paired with any of them but I was able to start repairing. if this happens regularly, I'm going to be really upset.