Melissa McElhaney
The updated app now requires you to click that you want fingerprint accessibility each time instead of automatically scanning. For bill pay, I had an issue where it would not let me select "submit" to complete the transaction. I sent msg via the app as well as thru a chat only to be told I needed to chat them thru yet a different chat link somewhere else within the app. It's clumsy and frustrating.
3 people found this review helpful
Ryan Titterington
Absolutely horrible experience so far. I was shut down on my other app with NO notice. Now I cannot even use the new app. For 7 days it has been "off line" I cannot log in, check balances, deposit checks, pay bills, transfer funds.... Nothing! I have a business to run! I expect WAY better from a bank I have used for over 2 decades. Please re-establish the old app until the new app is ready for use 100%!!
1 person found this review helpful
Susan Sherman
I was very worried about this switch! The hardest part was realizing it wasn't an update, but a whole new application. Once I found the correct app and got it installed, I found it to be very user friendly. It transferred all of my accounts immediately. I really like the larger boulder print! I have been dreading this switch, but it literally has taken me longer to write this review than it did to install the new application and set up biometrics. Thanks DATCU!!!
19 people found this review helpful