![](https://play-lh.googleusercontent.com/a/ACg8ocJzZOzGOj28LfOnCiqMogjOzGLAOmz1vIMGbpS05VJMIsm7Wco=s32-mo)
LISA ANN WATERS
App is inefficient. I've been a customer for over 10 yrs. I have installed, uninstalled, and updated. It will not let me create an account yet. I receive emails daily. Also, I think from a marketing point, do not advertise incentives, promotions discounts if you cannot redeem them. In store locations rarely provide discounts for premiere members. I.e bundle Wellness packages, before committing to an additional $54 additional per month for this? I pay on an annual basis.
1 person found this review helpful
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Erica Oldfather
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New update is junk, went to go log in and you can't even press the log in button after you put your email and password in. I would love to see what's new in this update but they've got some bugs to fix before you can even access it. I uninstalled and reinstalled and did not fix the issue. PBT please fix your app. UPDATE: Thank you pbt for fixing the issue. I wish you guys would allow purchases of sessions, etc on the app. It would be much more convenient.
31 people found this review helpful
Archer Malmo
June 22, 2021
Hi Erica, thank you for sharing your feedback with us. We’ve recently updated our My PBT app and this issue should now be resolved. Please check it out again before your next visit! If you're still running into issues please send us an email with your full name and a link to this review to pbtfeedback@tanningmail.com.
![](https://play-lh.googleusercontent.com/a-/ALV-UjW21J5KJX8PMPZS4vwLP-xyHYZlgupg_9bemGb5raIJF0hsCNrO=s32)
MELISSA MUCHA
I haven't been able to even open the App in days. Also,I haven't been there in almost 2 months, used my last expensive membership before summer and today they decide to take $50 out of my account. They will try and try to deduct from account no matter what. I will expect a refund TODAY, as I am pissed!!!!
4 people found this review helpful