![](https://play-lh.googleusercontent.com/a/ACg8ocIDV8jzwas5cUOtVjH8EyPrXq6F5im0PRYNbElmIMnSk0fhlA=s32-mo)
Brenda B
- Flag inappropriate
- Show review history
It hasn't given me many problems in the past, but now it sends alerts to my S23 and it won't let me view my cameras with my phone when away from home. It says 'connection exception' or 'offline'. I have uninstalled and reinstalled the app, but still not letting me. Made sure setting on the monitor at home is on dynamic. Also changed ethernet cables. I am at a loss. I need my security system to work. Please help!!! Sent email to developers and STILL no word. 3/4/24 - IT WORKS NOW!! THANK YOU!!!
31 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
- Flag inappropriate
- Show review history
The way this app doesn't connect to the camera most of the time and the extremely choppy video is amazing. My favorite part is the notifications. When the motion detector picks up something and starts recording, the app will give you a notification so you can click it and watch the recording, but when you go to the app NOTHING IS THERE!!!! You can be standing beside the monitor and wifi router and still not get a connection. Great app guys, you did an outstanding job with this app.
41 people found this review helpful
RDI Technology (Shenzhen) Co., Ltd.
January 7, 2019
Dear sir, sorry for the trouble, can you turn off and turn on again your monitor to see if it come back to good?
Pls let me know your e-mail address so we can give you some suggestion on trouble shooting, you can send us e-mail: sales@rdichina.com
Thanks you!
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
worked great for a while. now it just says connection failed. i have troubleshooted everything over the last 2 years, after a while it started working for a few days then stopped again. seems to work 3 days out of every month. i know it is not the app or phones, as several people lose access at the same time so the issue is with the servers. if you buy harbor freight cobra cameras just plan on using them stand alone with no remote viewing capabilities.
15 people found this review helpful