
Kevin Wolff
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The app is not bad, but it will randomly overcharge you by miscalculating the amount of kWh you actually used by like double sometimes. Tap to pay on the chargers doesn't ever work, so you have to scan the QR, which is slow and can be a security risk. The chargers have long cables with manual wraps that nobody puts back. The system does a $5 hold, which clutters your statements and is a bit annoying.
2 people found this review helpful

Arsham Rezaei
have tried to charge about 7 times using the ones in the complex and only worked successfully twice. app is always having issues. the two times it work I had to uninstall and reinstall. tried again tonight and the app will say it's activated and ready but it won't charge. reading other comments this seems to be a common issue stemming from software issues. based of comments this looks like it has been an ongoing issue for over a year and the same issue persists.
1 person found this review helpful

Sandra Fang
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Terrible app, terrible charging systems. I'm forced to use loop as that is what the apartment is using. It never works and now my money is stuck in the account. I've called customer service so many times and they always say they will call back and help, but they won't. I'm not even sure where to go from here to be honest, using the Loop system has been nothing but unpleasant. Edit: After a whole year management and Loop have done nothing to fix these issues. Still a terrible app.
15 people found this review helpful