Sandra Fang
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Terrible app, terrible charging systems. I'm forced to use loop as that is what the apartment is using. It never works and now my money is stuck in the account. I've called customer service so many times and they always say they will call back and help, but they won't. I'm not even sure where to go from here to be honest, using the Loop system has been nothing but unpleasant. Edit: After a whole year management and Loop have done nothing to fix these issues. Still a terrible app.
7 people found this review helpful
Jacob Ford
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Changed review from 1 to 4 stars. I couldn't start a charging session on my first attempt, but Loop customer service responded to my trouble ticket and let me know where I made a mistake. My second attempt was successful. The process to begin charging is more confusing than others, which keeps me from giving this app 5 stars. Good costumer service though.
1 person found this review helpful
Jameel Hamdan
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I had a difficult time even getting the app to work. Once I finally did and tried to connect to the charger, the app would say "charging started" , but my car would say "could not charge". I was finally able to get it to connect and charge by hitting "stop" in the app. This app needs major work. It works so poorly that I wouldn't use this service if my complex hadn't installed several of these chargers.
5 people found this review helpful