Amanda Cottrell
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App has many bugs! Notifications do not come through on a regular basis (covid check in reminders), errors when opening the app on a regular basis. Notifications are always audible & there is no way to change it to a silent or vibrate mode (was silent before). And now with daylight savings it's audibly notifying me an hour earlier even though it's set to send a notification at 7. Reported all of these issues & have yet to recieve resolution.
15 people found this review helpful
ThedaCare
November 10, 2021
Thank you for your feedback. We're sorry you are experiencing issues with notifications. We are aware of this problem and are currently working on solving it. Please update your app to the latest version when you see an option. Hopefully when you connected with a Consumer Experience team member today, we were able to resolve your issue.
Jillian Black
I have to sign in and do a text/email confirmation EVERY TIME. The app barely works even when I finally get in, I can't see my appointments, prescriptions, or messages. The whole point of having the app in the first place is to have quicker, more convenient access to MyThedaCare, but this is WAY harder to use than the website. Maybe I'm missing something, but if you're downloading this to find info more easily and portably than the website, I wouldn't hold my breath.
7 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you!
We will be in touch! Thank you.
Jeremiah Buchanan
Required to download for work on my personal phone, not happy about, and functionality for some of the areas doesn't even work. Can't even find my own PCP within the app who is a Thedacare provider, it simply gives me the closest providers within 2 miles of my residence even after using the filter. Can't transfer medical records from my son's PCP to the app, doesn't even give me the option but does for other providers.
5 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you and provide assistance. Please contact us ripple_support@icanbwell.com. Thank you.