
Madalyne J Serna
Sometimes the app refuses to recognize my password and username. It will deny me for hours and then suddenly recognize my info. Super frustrating and no one can help with it when it happens. Everything else is great! I can nickname my accounts, easily see my history and filter what I'm looking for. Make instant transfers, etc.
State Bank of Southern Utah
December 2, 2024
Madalyne, sorry for your troubles. We appreciate the feedback. We will have our team look into the login issue. If you setup the app to use your fingerprint it will not ask for the password. This might help bypass the password issue. Thanks!

Angela Willoughby
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the lag and stall out is horrible. not to mention the numerous times it fails to recognize my login and fingerprint. *update. I un-installed the app and cleaned out all cookies and cache, then a couple days later reinstalled the app. while it's not perfect, it's doing better. I'm not getting errors trying to log in and it seems to be normal speed.
State Bank of Southern Utah
April 1, 2025
Angela, sorry for your experience. Please contact us at 435-865-2300 so we can look into your specific issue. Thanks.

Ron Miller
app does what i need but there's 1 ongoing issue. when they update the app, the older version gives you a login error when you try to log in. you need to remember that this is how you're informed that you need to update the app. not exactly standard software practice and i bet they get hundreds of unnecessary customer service calls just because of how it's handled.
State Bank of Southern Utah
May 6, 2025
Hi Ron, thanks for the review. Your feedback helps us improve the app. We will look into this issue.