
Madalyne J Serna
Sometimes the app refuses to recognize my password and username. It will deny me for hours and then suddenly recognize my info. Super frustrating and no one can help with it when it happens. Everything else is great! I can nickname my accounts, easily see my history and filter what I'm looking for. Make instant transfers, etc.
State Bank of Southern Utah
December 2, 2024
Madalyne, sorry for your troubles. We appreciate the feedback. We will have our team look into the login issue. If you setup the app to use your fingerprint it will not ask for the password. This might help bypass the password issue. Thanks!

Angela Willoughby
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the lag and stall out is horrible. not to mention the numerous times it fails to recognize my login and fingerprint. *update. I un-installed the app and cleaned out all cookies and cache, then a couple days later reinstalled the app. while it's not perfect, it's doing better. I'm not getting errors trying to log in and it seems to be normal speed.
State Bank of Southern Utah
April 1, 2025
Angela, sorry for your experience. Please contact us at 435-865-2300 so we can look into your specific issue. Thanks.

Elissa Shrout
The app was great BEFORE the uodate!! My family and I are constantly getting locked out and need to call customer service for help. Pretty much every time any of us try to log in, a security code is needed despite having entered the correct user name and password. The new set up ro view transactions doesnt make any sense- the way it used to be was great- all transactions were eadily viewable, and not separated in a weird way. I honestly HATE it and wish they would switch back. The only nice thin
4 people found this review helpful
State Bank of Southern Utah
July 20, 2020
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +14358652300. Thank you.