
joy smith
l ordered a bra and tummy control item. They were to small.l have been trying to get information on how to return these items and chat services do not work! Nor does the email service work! nor does the phone number for contact us! lt is very disturbing and disappointing to remember how easy and readily l was able to order and now how extremely difficult it is to return. Therefore I would not be able to suggest this company to anyone ! l did not expect this type of service!
3 people found this review helpful
Shapellx Us Inc
June 13, 2025
Hi Joy,
I sincerely apologize for the inconvenience. To help resolve this quickly, please email your order number and product details to info@shapellx.com, and I’ll handle your request personally.
Your feedback is important, and I’ll ensure a smooth resolution. Thank you for your patience.

Pronta Anderson
My first experience was really good. This second time around is poor. I place my order April 27th. It is now May 13th and I am just now hearing from someone because I Google a number to call their customer service. The number that's posted on their site is not in service. It's hard to get in contact with them. I do like their products,however, I don't like not being able to get in contact with a merchant when I'm in need of help. Things are still not resolved. Will not order again. smh
6 people found this review helpful
Shapellx Us Inc
June 13, 2025
Hi Pronta, I sincerely apologize for the delayed response and the frustration this has caused.
To help resolve this promptly, please email your order details to info@shapellx.com. I will personally oversee your case and ensure it's handled immediately.
We truly value your support and feedback, and I'm committed to making this right for you.

Monica Phillips
They never delivered my order. I contacted them about it, and the online customer service said they would resend it and update the tracking information. Waited one week, and they did nothing. This place is untrustworthy and stole money from me. At this point, I believe "people" who leave the good reviews are bots or people bought off by them.
5 people found this review helpful
Shapellx Us Inc
May 14, 2024
We apologize for the non-delivery of your order. Please provide your email address so that we can promptly assist you and work towards a resolution. We value your feedback and appreciate your cooperation in helping us improve our services. Thank you for your cooperation.