James Nguyen
My experience with this app was good until my last order with them. Felt there was a lack of support when things went wrong. I had place an order for a restaurant where I was picking up food. The app had a "happy hour" pricing that I saw, but when the happy hour pricing ended... Instead of notifing the promotion ended, it said the items was "out of stock". The UI makes it easy to place an order without without confirming price so be extra careful. Generally a bad experience.
10 people found this review helpful
Ozgur Sahin
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The app has simply been horrible for the past two weeks. Oftentimes it won't load and if it does, it will freeze after less than a minute. When it won't load the only thing I can do is to restart my entire phone so that I can go through this cycle again. This is ridiculous. (Edit): They seem to have fixed it l. It works without any problems now
5 people found this review helpful
A Google user
The service is great but this app is one of the most buggy ones I've seen. It's still usuable which sadly this means that they probably don't have much motivation to fix the app. I hit my first bug before I even use it. The referal link I got goes directly to the apple store on my android phone. I mean, if you can't apply the code automatically at least redirect me to the right app store with a message telling me how to use the referal code. It's not like that you don't have a website to link to for exactly this. The second bug hits me right when I start using the app. The register screen layout is completely messed up when the on-screen keyboard pops up. The "next" button got moved way up to directly behind the input box making it very hard to proceed. Has anyone ever tested this? There are more annoyance during normal uses. The app simply refuse to remember anything at all and keeps asking me where I am even when it's clearly using GPS to locate myself. I just got asked 3 times within 2mins and one of them aborted the order I was trying to place. It also just crashed ones when I was looking at my past orders right now...
25 people found this review helpful
Not Just Snacks Inc.
October 20, 2020
Hi Yichao! I'm sorry to hear you were experiencing issues with Android app bugs, in recent months we have been putting a strong emphasis on Android stability/improvements. If you are still experiencing issues would you mind emailing us at support@snackpass.co? We would love doing whatever we can to earn those 5 stars!