Elle W
Difficult. App forced me to order a new card. Card arrived on a Friday and can't activate it outside of business hours. It will not allow to activate through the app or automated system. Customer service says I need to be verified only to send back to the automated system just to get nowhere. They're making small things challenging. Just put a QR code or something for easy activation.
3 people found this review helpful
Bekky Taylor
I never got the cash bonus for buying rent on time or for keeping or spending money that it highlights without first reaching out every single time. There was not an option for my husband and I to create a joint account when we set it up, but we figured both direct deposits could still go there. We were wrong, but the bank Stake works with has not sent my husband's employer back his paycheck so they cannot reissue payment and it has been a week. The customer service is hard to reach and not easy
23 people found this review helpful
Kat Davis
Started out really simple and a great tool, slowly getting worse. Used to be able to message instantly via the app/texting with a person with any questions; recently it's been a bot that immediately ends the Chay, and even after actually emailing, haven't gotten a response in 10 days... Multiple app issues, keeps disconnecting my bank acct, trying to get me to apply for their debit card despite already having it. Unfortunate. Really hoping I'll be able to update this later to be a 5 star.
13 people found this review helpful